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(12)\",\"title\":\"\",\"source\":\"\",\"copyright\":\"\"},\"is_external_url\":false},\"background_repeat\":\"default\",\"background_opacity\":\"default\",\"background_position\":\"default\",\"background_attachment\":\"fixed\"},{\"_uid\":\"25d23499-8be4-4961-92b1-4767e26a447b\",\"narrow\":false,\"preset\":\"row:medium\",\"spacing\":\"medium\",\"children\":[{\"_uid\":\"fe6d30da-26e6-4d96-b05f-f49cef9fbe3b\",\"preset\":\"\",\"children\":[{\"_uid\":\"87133275-05a3-4bc2-8017-5881ce3b4970\",\"link\":{\"id\":\"\",\"url\":\"\",\"linktype\":\"story\",\"fieldtype\":\"multilink\",\"cached_url\":\"\"},\"quote\":false,\"effect\":\"none\",\"preset\":\"\",\"target\":\"_self\",\"children\":[{\"id\":\"\",\"tag\":\"h2\",\"_uid\":\"422708f0-fea9-426c-a025-9fa439e5d01c\",\"size\":\"large\",\"type\":\"heading\",\"color\":\"default\",\"title\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Häufig gestellte Fragen\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"\"}}]}]}]},\"preset\":\"\",\"component\":\"heading\",\"text_align\":\"center\",\"margin_bottom\":\"default\"}],\"relation\":[],\"component\":\"column\",\"padding_x\":\"default\",\"text_align\":\"default\",\"border_type\":\"default\",\"padding_top\":\"default\",\"quote_color\":\"default\",\"border_color\":\"default\",\"align_content\":\"default\",\"filter_effect\":\"none\",\"toggle_shadow\":false,\"columns_mobile\":\"default\",\"columns_tablet\":\"default\",\"flex_direction\":\"column\",\"padding_bottom\":\"default\",\"background_size\":\"default\",\"columns_desktop\":\"default\",\"justify_content\":\"default\",\"background_color\":\"default\",\"background_image\":{\"id\":null,\"alt\":null,\"name\":\"\",\"focus\":null,\"title\":null,\"source\":null,\"filename\":\"\",\"copyright\":null,\"fieldtype\":\"asset\",\"meta_data\":{}},\"disable_nofollow\":false,\"background_repeat\":\"default\",\"background_opacity\":\"default\",\"background_position\":\"default\",\"background_attachment\":\"default\"}],\"component\":\"columns\",\"touch_slide\":false,\"align_content\":\"default\",\"margin_bottom\":\"default\",\"columns_mobile\":\"default\",\"columns_tablet\":\"default\",\"reverse_mobile\":false,\"squeeze_mobile\":\"default\",\"squeeze_tablet\":\"default\",\"columns_desktop\":\"12/12\",\"connector_color\":\"default\",\"connector_small\":false,\"justify_content\":\"default\",\"squeeze_desktop\":\"default\",\"connector_toggle\":false,\"large_column_mobile\":\"left\",\"large_column_desktop\":\"left\",\"touch_slide_column_size\":\"default\"},{\"_uid\":\"2e4d9d0e-ff02-41d8-a4b5-676d3358e075\",\"preset\":\"columns:accordion-left\",\"children\":[{\"_uid\":\"f7a17462-3ad8-44a0-a00f-7175284f680f\",\"effect\":\"none\",\"preset\":\"columns:accordion-left\",\"target\":\"_self\",\"children\":[{\"faq\":false,\"_uid\":\"bb38a941-aea4-4ce5-a59b-47e560f17155\",\"dark\":false,\"preset\":\"columns:accordion-left\",\"children\":[{\"_uid\":\"4f25f1cd-30cb-450c-bece-85c317a128c6\",\"title\":\"Wie kann ich Nova anrufen?\",\"preset\":\"columns:accordion-left\",\"children\":[{\"_uid\":\"0af1d06d-5e37-4ffb-a813-3ea4cc87fb0f\",\"size\":\"default\",\"text\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Sind Sie bereits Kunde bei uns? Dann können Sie Nova ganz einfach über unsere 50five E-Mobility-App \",\"type\":\"text\"},{\"text\":\"(Apple App Store)\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://apps.apple.com/de/app/50five/id6443953789\",\"uuid\":null,\"anchor\":null,\"target\":null,\"linktype\":\"url\"}}]},{\"text\":\" \",\"type\":\"text\"},{\"text\":\"(Google Play Store)\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://play.google.com/store/apps/details?id=com.plugz.app50five&hl=de\",\"uuid\":null,\"anchor\":null,\"target\":null,\"linktype\":\"url\"}}]},{\"text\":\" anrufen. Dabei ist es wichtig, dass Sie eingeloggt sind. In den meisten Fällen kann Nova Ihre Frage direkt lösen. Sollte das einmal nicht möglich sein, erstellt sie automatisch ein Support-Ticket für Sie. Da Sie in unserer App eingeloggt sind, kann Nova Ihre Daten direkt dem Ticket zuordnen. Auf diese Weise verfügen wir sofort über alle notwendigen Informationen, um Ihnen schneller und gezielter zu helfen.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Sind Sie noch kein Kunde bei uns? Dann erreichen Sie Nova unter \",\"type\":\"text\"},{\"text\":\"+493030806841\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"tel:+493030806841\",\"uuid\":null,\"anchor\":null,\"target\":null,\"linktype\":\"url\"}}]},{\"text\":\". In den meisten Fällen kann sie Ihre Frage direkt lösen. Sollte das einmal nicht möglich sein, erstellt sie automatisch ein Ticket für unsere Kollegen.\",\"type\":\"text\"}]}]},\"color\":\"default\",\"preset\":\"\",\"component\":\"rich-text\",\"text_align\":\"default\",\"margin_bottom\":\"default\"}],\"component\":\"accordion-item\"},{\"_uid\":\"202545bb-1370-4df9-891d-3fed50861c6f\",\"title\":\"Wann kann ich Nova erreichen?\",\"preset\":\"columns:accordion-left\",\"children\":[{\"_uid\":\"c88d8b29-00c9-4558-8189-d0bad5afbc71\",\"size\":\"default\",\"text\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Über unsere 50five e-mobility App ist Nova 24 Stunden am Tag, 7 Tage die Woche erreichbar.\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#212529\"}}]},{\"type\":\"hard_break\"},{\"type\":\"hard_break\"},{\"text\":\"Über unsere Telefonnummer, \",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#212529\"}}]},{\"text\":\"+493030806841\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"tel:+493030806841\",\"uuid\":null,\"anchor\":null,\"target\":null,\"linktype\":\"url\"}}]},{\"text\":\", ist Nova von 9:00 bis 17:00 Uhr erreichbar.\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#212529\"}}]}]}]},\"color\":\"default\",\"preset\":\"\",\"component\":\"rich-text\",\"text_align\":\"default\",\"margin_bottom\":\"default\"}],\"component\":\"accordion-item\"},{\"_uid\":\"63cce436-bf14-4792-8359-d3a5b9dc59b4\",\"title\":\"Woher weiß ich, ob ein Support-Ticket erfolgreich erstellt wurde?\",\"preset\":\"\",\"children\":[{\"_uid\":\"60b06ee0-4f3d-4db9-bb30-8c81afbfa0b4\",\"size\":\"default\",\"text\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Sollte Nova Ihnen nicht direkt helfen können, erstellt sie sofort ein Support-Ticket für Sie. Wenn Sie Kunde sind und sich in der 50five e-mobility App \",\"type\":\"text\"},{\"text\":\"(Apple App Store)\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://apps.apple.com/nl/app/50five/id6443953789\",\"uuid\":null,\"anchor\":null,\"target\":null,\"linktype\":\"url\"}}]},{\"text\":\" \",\"type\":\"text\"},{\"text\":\"(Google Play Store)\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://play.google.com/store/apps/details?id=com.plugz.app50five&hl=nl\",\"uuid\":null,\"anchor\":null,\"target\":null,\"linktype\":\"url\"}}]},{\"text\":\" anmelden können, können Sie Ihre offenen Tickets über die folgenden Schritte einsehen:\",\"type\":\"text\"}]},{\"type\":\"bullet_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Öffnen Sie Ihre 50five e-mobility App\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Öffnen Sie den Reiter „Support“\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Klicken Sie auf „Meine Tickets“\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Hier können Sie alle Ihre Tickets einsehen\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Sie erhalten außerdem eine Bestätigungs-E-Mail von uns.\",\"type\":\"text\"}]}]}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Wenn Sie noch kein Kunde sind, informiert Nova Sie während des Gesprächs darüber, dass Ihr Ticket erstellt wurde.\",\"type\":\"text\"}]}]},\"color\":\"default\",\"preset\":\"\",\"component\":\"rich-text\",\"text_align\":\"default\",\"margin_bottom\":\"default\"}],\"component\":\"accordion-item\"},{\"_uid\":\"f4dbe160-0259-434f-a749-b3eed5805454\",\"title\":\"Warum nutzt 50five Nova?\",\"preset\":\"\",\"children\":[{\"_uid\":\"80e8d0df-249a-4666-afe1-0bcddfe88545\",\"size\":\"default\",\"text\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Bei 50five sind wir bestrebt, Ihnen genau dann bestmöglich zu helfen, wenn Sie Unterstützung benötigen. Deshalb nutzen wir Nova: unseren intelligenten KI-Agenten, der Sie direkt mit Informationen, Erklärungen und Schritt-für-Schritt-Anleitungen unterstützt. Nova macht unseren Service zugänglicher und hilft uns, Ihre Fragen schneller und übersichtlicher zu bearbeiten, während unsere Supportmitarbeitenden weiterhin für persönliche Unterstützung zur Verfügung stehen.\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#212529\"}}]}]}]},\"color\":\"default\",\"preset\":\"\",\"component\":\"rich-text\",\"text_align\":\"default\",\"margin_bottom\":\"default\"}],\"component\":\"accordion-item\"},{\"_uid\":\"83ef395c-60b4-46e0-a982-f78b1c246e8d\",\"title\":\"Kostet die Nutzung von Nova zusätzlich?\",\"preset\":\"\",\"children\":[{\"_uid\":\"b8bdd56b-a579-40d5-a54f-8383c08293fc\",\"size\":\"default\",\"text\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Nein, die Nutzung von Nova verursacht keine zusätzlichen Kosten.\",\"type\":\"text\"}]}]},\"color\":\"default\",\"preset\":\"\",\"component\":\"rich-text\",\"text_align\":\"default\",\"margin_bottom\":\"default\"}],\"component\":\"accordion-item\"},{\"_uid\":\"ff9f427c-33e1-4190-bf0c-1f70fb2ee029\",\"title\":\"Woher bezieht Nova ihre Informationen?\",\"preset\":\"\",\"children\":[{\"_uid\":\"ddff82ca-f9df-4f93-97e7-6c0a21198039\",\"size\":\"default\",\"text\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Nova bezieht ihre Informationen aus unserer internen Wissensdatenbank, die von unserem Supportteam aufgebaut wurde. Diese Wissensdatenbank enthält zuverlässige Informationen über Prozesse, häufig gestellte Fragen und praktische Lösungen. Dadurch kann Nova Ihnen schnell klare und konsistente Antworten geben.​\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"​​Nova lernt aus jedem Gespräch. Das Wissen, das sie während der Unterstützung sammelt, nutzt sie, um auch anderen Kundinnen und Kunden immer besser helfen zu können. 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