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(12)\",\"title\":\"\",\"source\":\"\",\"copyright\":\"\"},\"is_external_url\":false},\"background_repeat\":\"default\",\"background_opacity\":\"default\",\"background_position\":\"default\",\"background_attachment\":\"fixed\"},{\"_uid\":\"25d23499-8be4-4961-92b1-4767e26a447b\",\"narrow\":true,\"preset\":\"row:medium\",\"spacing\":\"medium\",\"children\":[{\"_uid\":\"fe6d30da-26e6-4d96-b05f-f49cef9fbe3b\",\"preset\":\"\",\"children\":[{\"_uid\":\"87133275-05a3-4bc2-8017-5881ce3b4970\",\"link\":{\"id\":\"\",\"url\":\"\",\"linktype\":\"story\",\"fieldtype\":\"multilink\",\"cached_url\":\"\"},\"quote\":false,\"effect\":\"none\",\"preset\":\"\",\"target\":\"_self\",\"children\":[{\"id\":\"\",\"tag\":\"h2\",\"_uid\":\"422708f0-fea9-426c-a025-9fa439e5d01c\",\"size\":\"large\",\"type\":\"heading\",\"color\":\"default\",\"title\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Frequently Asked Questions\",\"type\":\"text\"}]}]},\"preset\":\"\",\"component\":\"heading\",\"text_align\":\"center\",\"margin_bottom\":\"default\"}],\"relation\":[],\"component\":\"column\",\"padding_x\":\"default\",\"text_align\":\"default\",\"border_type\":\"default\",\"padding_top\":\"default\",\"quote_color\":\"default\",\"border_color\":\"default\",\"align_content\":\"default\",\"filter_effect\":\"none\",\"toggle_shadow\":false,\"columns_mobile\":\"default\",\"columns_tablet\":\"default\",\"flex_direction\":\"column\",\"padding_bottom\":\"default\",\"background_size\":\"default\",\"columns_desktop\":\"default\",\"justify_content\":\"default\",\"background_color\":\"default\",\"background_image\":{\"id\":null,\"alt\":null,\"name\":\"\",\"focus\":null,\"title\":null,\"source\":null,\"filename\":\"\",\"copyright\":null,\"fieldtype\":\"asset\",\"meta_data\":{}},\"disable_nofollow\":false,\"background_repeat\":\"default\",\"background_opacity\":\"default\",\"background_position\":\"default\",\"background_attachment\":\"default\"}],\"component\":\"columns\",\"touch_slide\":false,\"align_content\":\"default\",\"margin_bottom\":\"default\",\"columns_mobile\":\"default\",\"columns_tablet\":\"default\",\"reverse_mobile\":false,\"squeeze_mobile\":\"default\",\"squeeze_tablet\":\"default\",\"columns_desktop\":\"12/12\",\"connector_color\":\"default\",\"connector_small\":false,\"justify_content\":\"default\",\"squeeze_desktop\":\"default\",\"connector_toggle\":false,\"large_column_mobile\":\"left\",\"large_column_desktop\":\"left\",\"touch_slide_column_size\":\"default\"},{\"_uid\":\"2e4d9d0e-ff02-41d8-a4b5-676d3358e075\",\"preset\":\"columns:accordion-left\",\"children\":[{\"_uid\":\"f7a17462-3ad8-44a0-a00f-7175284f680f\",\"effect\":\"none\",\"preset\":\"columns:accordion-left\",\"target\":\"_self\",\"children\":[{\"faq\":false,\"_uid\":\"bb38a941-aea4-4ce5-a59b-47e560f17155\",\"dark\":false,\"preset\":\"columns:accordion-left\",\"children\":[{\"_uid\":\"4f25f1cd-30cb-450c-bece-85c317a128c6\",\"title\":\"How can I call Nova?\",\"preset\":\"columns:accordion-left\",\"children\":[{\"_uid\":\"0af1d06d-5e37-4ffb-a813-3ea4cc87fb0f\",\"size\":\"default\",\"text\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Are you already a customer with us? If so, you can easily call Nova through our 50five e-mobility app \",\"type\":\"text\"},{\"text\":\"(Apple App Store)\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://apps.apple.com/gb/app/50five/id6443953789\",\"uuid\":null,\"anchor\":null,\"target\":\"_self\",\"linktype\":\"url\"}}]},{\"text\":\" \",\"type\":\"text\"},{\"text\":\"(Google Play Store)\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://play.google.com/store/search?q=50five&c=apps&gl=UK\",\"uuid\":null,\"anchor\":null,\"target\":\"_self\",\"linktype\":\"url\"}}]},{\"text\":\". It is important that you are logged in when doing so. In most cases, Nova can resolve your question immediately. If she is unable to do so, she will automatically create a support ticket for you. Because you are logged in to our app, Nova can instantly link your correct details to the ticket. This means we immediately have all the necessary information to assist you faster and more effectively. \",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Not a customer yet? Call Nova via +\",\"type\":\"text\"},{\"text\":\"442033180033\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"black\"}}]},{\"text\":\". In most cases, she can resolve your question immediately. If she is unable to do so, she will automatically create a ticket for you with our colleagues.\",\"type\":\"text\"}]}]},\"color\":\"default\",\"preset\":\"\",\"component\":\"rich-text\",\"text_align\":\"default\",\"margin_bottom\":\"default\"}],\"component\":\"accordion-item\"},{\"_uid\":\"202545bb-1370-4df9-891d-3fed50861c6f\",\"title\":\"When can I reach Nova?\",\"preset\":\"columns:accordion-left\",\"children\":[{\"_uid\":\"c88d8b29-00c9-4558-8189-d0bad5afbc71\",\"size\":\"default\",\"text\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Through our 50five e-mobility app, Nova is available 24/7.\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#212529\"}}]},{\"type\":\"hard_break\"},{\"type\":\"hard_break\"},{\"text\":\"Via our phone number, \",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#212529\"}}]},{\"text\":\"+\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#495057\"}}]},{\"text\":\"442033180033\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"black\"}}]},{\"text\":\", Nova can be reached from 9:00 AM to 5:00 PM.\",\"type\":\"text\",\"marks\":[{\"type\":\"textStyle\",\"attrs\":{\"color\":\"#212529\"}}]}]}]},\"color\":\"default\",\"preset\":\"\",\"component\":\"rich-text\",\"text_align\":\"default\",\"margin_bottom\":\"default\"}],\"component\":\"accordion-item\"},{\"_uid\":\"63cce436-bf14-4792-8359-d3a5b9dc59b4\",\"title\":\"How do I know if a support ticket has been successfully created?\",\"preset\":\"\",\"children\":[{\"_uid\":\"60b06ee0-4f3d-4db9-bb30-8c81afbfa0b4\",\"size\":\"default\",\"text\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"If Nova is unable to assist you right away, she will automatically create a support ticket for you. If you are a customer and can log in to the 50five e-mobility app \",\"type\":\"text\"},{\"text\":\"(Apple App Store)\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://apps.apple.com/gb/app/50five/id6443953789\",\"uuid\":null,\"anchor\":null,\"target\":\"_self\",\"linktype\":\"url\"}}]},{\"text\":\" \",\"type\":\"text\"},{\"text\":\"(Google Play Store)\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://play.google.com/store/search?q=50five&c=apps&gl=UK\",\"uuid\":null,\"anchor\":null,\"target\":\"_self\",\"linktype\":\"url\"}}]},{\"text\":\", you can view your open tickets by following these steps:\",\"type\":\"text\"}]},{\"type\":\"bullet_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Open the 50five e-mobility app\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Open the “Support” tab\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Click “My tickets”\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Here you can view all your tickets\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"You will also receive a confirmation email from us.\",\"type\":\"text\"}]}]}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"If you are not yet a customer, Nova will inform you during the call that your ticket has been created.\",\"type\":\"text\"}]}]},\"color\":\"default\",\"preset\":\"\",\"component\":\"rich-text\",\"text_align\":\"default\",\"margin_bottom\":\"default\"}],\"component\":\"accordion-item\"},{\"_uid\":\"f4dbe160-0259-434f-a749-b3eed5805454\",\"title\":\"Why does 50five use Nova?\",\"preset\":\"\",\"children\":[{\"_uid\":\"80e8d0df-249a-4666-afe1-0bcddfe88545\",\"size\":\"default\",\"text\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"At 50five, we strive to help you as effectively as possible, whenever you need it. That is why we use Nova: our smart AI agent who supports you directly with information, explanations, and step-by-step guidance. Nova makes our service more accessible and helps us handle your questions faster and more efficiently, while our support staff remain available for personal assistance.\",\"type\":\"text\"}]}]},\"color\":\"default\",\"preset\":\"\",\"component\":\"rich-text\",\"text_align\":\"default\",\"margin_bottom\":\"default\"}],\"component\":\"accordion-item\"},{\"_uid\":\"83ef395c-60b4-46e0-a982-f78b1c246e8d\",\"title\":\"Does using Nova cost extra?\",\"preset\":\"\",\"children\":[{\"_uid\":\"b8bdd56b-a579-40d5-a54f-8383c08293fc\",\"size\":\"default\",\"text\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"No, using Nova does not cost any extra money.\",\"type\":\"text\"}]}]},\"color\":\"default\",\"preset\":\"\",\"component\":\"rich-text\",\"text_align\":\"default\",\"margin_bottom\":\"default\"}],\"component\":\"accordion-item\"},{\"_uid\":\"ff9f427c-33e1-4190-bf0c-1f70fb2ee029\",\"title\":\"Where does Nova get her information from?\",\"preset\":\"\",\"children\":[{\"_uid\":\"ddff82ca-f9df-4f93-97e7-6c0a21198039\",\"size\":\"default\",\"text\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Nova retrieves her information from our internal knowledge base, which has been built by our support team. This knowledge base contains reliable information about processes, frequently asked questions, and practical solutions. This enables Nova to provide you with clear and consistent answers quickly.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Nova learns from every conversation. The knowledge she gains while helping you is used to continuously improve support for other customers as well. By using Nova, you directly contribute to improving her service and expertise.\",\"type\":\"text\"}]}]},\"color\":\"default\",\"preset\":\"\",\"component\":\"rich-text\",\"text_align\":\"default\",\"margin_bottom\":\"default\"}],\"component\":\"accordion-item\"}],\"multiple\":false,\"component\":\"accordion\"}],\"component\":\"column\",\"padding_x\":\"default\",\"text_align\":\"default\",\"border_type\":\"default\",\"padding_top\":\"default\",\"border_color\":\"default\",\"align_content\":\"default\",\"toggle_shadow\":false,\"columns_mobile\":\"default\",\"columns_tablet\":\"default\",\"flex_direction\":\"column\",\"padding_bottom\":\"default\",\"background_size\":\"default\",\"columns_desktop\":\"6/12\",\"justify_content\":\"default\",\"background_color\":\"default\",\"background_repeat\":\"default\",\"background_opacity\":\"default\",\"background_position\":\"default\",\"background_attachment\":\"default\"},{\"_uid\":\"e0d8a6da-93a9-4492-bfcc-8d506d3085e4\",\"link\":{\"id\":\"\",\"url\":\"\",\"linktype\":\"story\",\"fieldtype\":\"multilink\",\"cached_url\":\"\"},\"quote\":false,\"effect\":\"none\",\"preset\":\"\",\"target\":\"_self\",\"children\":[{\"faq\":false,\"_uid\":\"dd782cf0-cb27-4433-99b0-7ba1bd128633\",\"dark\":false,\"preset\":\"\",\"children\":[{\"_uid\":\"baf79f21-97ba-41ab-b954-5512a216e3f3\",\"title\":\"Can Nova help me in multiple languages?\",\"preset\":\"\",\"children\":[{\"_uid\":\"50e452cd-6bfa-4f7c-9f6d-0520018410f9\",\"size\":\"default\",\"text\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Nova can be reached via the app in the following countries:\",\"type\":\"text\"}]},{\"type\":\"bullet_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Netherlands\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Belgium (NL-BE & FR-BE)\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"France\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"United Kingdom\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Germany\",\"type\":\"text\"}]}]}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Nova can be reached by phone in the following country:\",\"type\":\"text\"}]},{\"type\":\"bullet_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Netherlands\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Belgium (NL-BE & FR-BE)\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"United Kingdom\",\"type\":\"text\"}]}]}]}]},\"color\":\"default\",\"preset\":\"\",\"component\":\"rich-text\",\"text_align\":\"default\",\"margin_bottom\":\"default\"}],\"component\":\"accordion-item\"},{\"_uid\":\"42b3df70-0da2-412a-8847-ff56e5715585\",\"title\":\"What information about me can Nova access?\",\"preset\":\"\",\"children\":[{\"_uid\":\"964e1b83-ae5a-4426-b724-98d1744b02f8\",\"size\":\"default\",\"text\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Nova can use your account details to create a support ticket. This may include your first and last name, email address, phone number, country, address, charge point ID, and card number.\",\"type\":\"text\"}]}]},\"color\":\"default\",\"preset\":\"\",\"component\":\"rich-text\",\"text_align\":\"default\",\"margin_bottom\":\"default\"}],\"component\":\"accordion-item\"},{\"_uid\":\"e0708dd3-3ec2-4db3-9fe3-a620657ad36f\",\"title\":\"Is my conversation with Nova stored?\",\"preset\":\"\",\"children\":[{\"_uid\":\"53871c41-ae78-488c-ad3b-024a547bdc8f\",\"size\":\"default\",\"text\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Yes. To maintain the quality of our service, conversations may be recorded for training and quality assurance purposes.\",\"type\":\"text\"}]}]},\"color\":\"default\",\"preset\":\"\",\"component\":\"rich-text\",\"text_align\":\"default\",\"margin_bottom\":\"default\"}],\"component\":\"accordion-item\"},{\"_uid\":\"141a0f60-dbbb-4f23-ac0c-d6dd06f05773\",\"title\":\"Can Nova find my previous tickets?\",\"preset\":\"\",\"children\":[{\"_uid\":\"ef9af944-5597-4ba8-b402-455138dd0624\",\"size\":\"default\",\"text\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"No, at the moment Nova cannot retrieve previously created tickets.\",\"type\":\"text\"}]}]},\"color\":\"default\",\"preset\":\"\",\"component\":\"rich-text\",\"text_align\":\"default\",\"margin_bottom\":\"default\"}],\"component\":\"accordion-item\"},{\"_uid\":\"deb6ca99-83fc-438a-a5f5-51b35e5b77bf\",\"title\":\"Can I give feedback about my conversation with 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