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puis-je appeler Nova ?\",\"preset\":\"columns:accordion-left\",\"children\":[{\"_uid\":\"0af1d06d-5e37-4ffb-a813-3ea4cc87fb0f\",\"size\":\"default\",\"text\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Si vous êtes déjà client chez nous, vous pouvez facilement appeler Nova via notre application 50five e-mobility \",\"type\":\"text\"},{\"text\":\"(Apple App Store)\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://apps.apple.com/fr/app/50five/id6443953789\",\"uuid\":null,\"anchor\":null,\"target\":\"_self\",\"linktype\":\"url\"}}]},{\"text\":\" \",\"type\":\"text\"},{\"text\":\"(Google Play Store)\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://play.google.com/store/apps/details?id=com.plugz.app50five&hl=fr\",\"uuid\":null,\"anchor\":null,\"target\":\"_self\",\"linktype\":\"url\"}}]},{\"text\":\". Il est important d’être connecté à votre compte. Dans la plupart des cas, Nova peut résoudre votre question immédiatement. Si ce n’est pas possible, elle créera automatiquement un ticket de support pour vous. Comme vous êtes connecté à notre application, Nova peut directement associer vos informations correctes à votre ticket. Cela nous permet de disposer immédiatement de toutes les informations nécessaires pour vous aider plus rapidement et plus efficacement.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Vous n’êtes pas encore client chez nous ? Appelez Nova via \",\"type\":\"text\"},{\"text\":\"+32 3 303 41 00\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\". Dans la plupart des cas, elle peut résoudre votre question immédiatement. Si ce n’est pas possible, elle créera automatiquement un ticket pour vous auprès de nos collègues.\",\"type\":\"text\"}]}]},\"color\":\"default\",\"preset\":\"\",\"component\":\"rich-text\",\"text_align\":\"default\",\"margin_bottom\":\"default\"}],\"component\":\"accordion-item\"},{\"_uid\":\"202545bb-1370-4df9-891d-3fed50861c6f\",\"title\":\"À quels moments puis-je joindre Nova ?\",\"preset\":\"columns:accordion-left\",\"children\":[{\"_uid\":\"c88d8b29-00c9-4558-8189-d0bad5afbc71\",\"size\":\"default\",\"text\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Via notre application 50five e-mobility, Nova est disponible 24h/24 et 7j/7.\",\"type\":\"text\"},{\"type\":\"hard_break\"},{\"type\":\"hard_break\"},{\"text\":\"Via notre numéro de téléphone, \",\"type\":\"text\"},{\"text\":\"+32 3 303 41 00\",\"type\":\"text\",\"marks\":[{\"type\":\"bold\"}]},{\"text\":\", Nova est joignable de 9h00 à 17h00.\",\"type\":\"text\"}]}]},\"color\":\"default\",\"preset\":\"\",\"component\":\"rich-text\",\"text_align\":\"default\",\"margin_bottom\":\"default\"}],\"component\":\"accordion-item\"},{\"_uid\":\"63cce436-bf14-4792-8359-d3a5b9dc59b4\",\"title\":\"Comment savoir si un ticket de support a bien été créé ?\",\"preset\":\"\",\"children\":[{\"_uid\":\"60b06ee0-4f3d-4db9-bb30-8c81afbfa0b4\",\"size\":\"default\",\"text\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Si Nova ne peut pas vous aider immédiatement, elle créera directement un ticket de support pour vous. Si vous êtes client et pouvez vous connecter à l’application 50five e-mobility \",\"type\":\"text\"},{\"text\":\"(Apple App Store)\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://apps.apple.com/fr/app/50five/id6443953789\",\"uuid\":null,\"anchor\":null,\"target\":\"_self\",\"linktype\":\"url\"}}]},{\"text\":\" \",\"type\":\"text\"},{\"text\":\"(Google Play Store)\",\"type\":\"text\",\"marks\":[{\"type\":\"link\",\"attrs\":{\"href\":\"https://play.google.com/store/apps/details?id=com.plugz.app50five&hl=fr\",\"uuid\":null,\"anchor\":null,\"target\":\"_self\",\"linktype\":\"url\"}}]},{\"text\":\", vous pouvez consulter vos tickets ouverts en suivant les étapes suivantes :\",\"type\":\"text\"}]},{\"type\":\"bullet_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Ouvrez votre application 50five e-mobility\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Ouvrez l’onglet « Support client »\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Cliquez sur « Mes tickets »\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Vous pouvez y consulter tous vos tickets\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Vous recevrez également un e-mail de confirmation de notre part.\",\"type\":\"text\"}]}]}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Si vous n’êtes pas encore client, Nova vous informera pendant l’appel que votre ticket a été créé.\",\"type\":\"text\"}]}]},\"color\":\"default\",\"preset\":\"\",\"component\":\"rich-text\",\"text_align\":\"default\",\"margin_bottom\":\"default\"}],\"component\":\"accordion-item\"},{\"_uid\":\"f4dbe160-0259-434f-a749-b3eed5805454\",\"title\":\"Pourquoi 50five utilise-t-il Nova ?\",\"preset\":\"\",\"children\":[{\"_uid\":\"80e8d0df-249a-4666-afe1-0bcddfe88545\",\"size\":\"default\",\"text\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Chez 50five, nous nous efforçons de vous aider au mieux, au moment où vous en avez besoin. C’est pourquoi nous utilisons Nova : notre agent IA intelligent qui vous aide directement avec des informations, des explications et des étapes pratiques. 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Cette base de connaissances contient des informations fiables sur les processus, les questions fréquentes et des solutions pratiques. Cela permet à Nova de vous fournir rapidement des réponses claires et cohérentes.\",\"type\":\"text\"}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Nova apprend de chaque conversation. Les connaissances qu’elle acquiert en vous aidant lui permettent d’améliorer continuellement l’assistance apportée aux autres clients. En utilisant Nova, vous contribuez donc directement à l’amélioration de son service et de son expertise.\",\"type\":\"text\"}]}]},\"color\":\"default\",\"preset\":\"\",\"component\":\"rich-text\",\"text_align\":\"default\",\"margin_bottom\":\"default\"}],\"component\":\"accordion-item\"}],\"multiple\":false,\"component\":\"accordion\"}],\"component\":\"column\",\"padding_x\":\"default\",\"text_align\":\"default\",\"border_type\":\"default\",\"padding_top\":\"default\",\"border_color\":\"default\",\"align_content\":\"default\",\"toggle_shadow\":false,\"columns_mobile\":\"default\",\"columns_tablet\":\"default\",\"flex_direction\":\"column\",\"padding_bottom\":\"default\",\"background_size\":\"default\",\"columns_desktop\":\"6/12\",\"justify_content\":\"default\",\"background_color\":\"default\",\"background_repeat\":\"default\",\"background_opacity\":\"default\",\"background_position\":\"default\",\"background_attachment\":\"default\"},{\"_uid\":\"e0d8a6da-93a9-4492-bfcc-8d506d3085e4\",\"link\":{\"id\":\"\",\"url\":\"\",\"linktype\":\"story\",\"fieldtype\":\"multilink\",\"cached_url\":\"\"},\"quote\":false,\"effect\":\"none\",\"preset\":\"\",\"target\":\"_self\",\"children\":[{\"faq\":false,\"_uid\":\"dd782cf0-cb27-4433-99b0-7ba1bd128633\",\"dark\":false,\"preset\":\"\",\"children\":[{\"_uid\":\"baf79f21-97ba-41ab-b954-5512a216e3f3\",\"title\":\"Nova peut-elle m’aider dans plusieurs langues ?\",\"preset\":\"\",\"children\":[{\"_uid\":\"50e452cd-6bfa-4f7c-9f6d-0520018410f9\",\"size\":\"default\",\"text\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Nova est accessible via l’application dans les pays suivants :\",\"type\":\"text\"}]},{\"type\":\"bullet_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Pays-Bas \",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Belgique (NL-BE & FR-BE)\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"France\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Royaume-Uni\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Allemagne\",\"type\":\"text\"}]}]}]},{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Nova est joignable par téléphone dans le pays suivant :\",\"type\":\"text\"}]},{\"type\":\"bullet_list\",\"content\":[{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Pays-Bas \",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Belgique (NL-BE & FR-BE)\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"France\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Royaume-Uni\",\"type\":\"text\"}]}]},{\"type\":\"list_item\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Allemagne\",\"type\":\"text\"}]}]}]}]},\"color\":\"default\",\"preset\":\"\",\"component\":\"rich-text\",\"text_align\":\"default\",\"margin_bottom\":\"default\"}],\"component\":\"accordion-item\"},{\"_uid\":\"42b3df70-0da2-412a-8847-ff56e5715585\",\"title\":\"Quelles informations Nova peut-elle consulter à mon sujet ?\",\"preset\":\"\",\"children\":[{\"_uid\":\"964e1b83-ae5a-4426-b724-98d1744b02f8\",\"size\":\"default\",\"text\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Nova peut utiliser les informations de votre compte pour créer un ticket de support. Cela peut inclure votre nom et prénom, votre adresse e-mail, votre numéro de téléphone, votre pays, votre adresse, votre identifiant de point de charge et votre numéro de carte.\",\"type\":\"text\"}]}]},\"color\":\"default\",\"preset\":\"\",\"component\":\"rich-text\",\"text_align\":\"default\",\"margin_bottom\":\"default\"}],\"component\":\"accordion-item\"},{\"_uid\":\"e0708dd3-3ec2-4db3-9fe3-a620657ad36f\",\"title\":\"Ma conversation avec Nova est-elle enregistrée ?\",\"preset\":\"\",\"children\":[{\"_uid\":\"53871c41-ae78-488c-ad3b-024a547bdc8f\",\"size\":\"default\",\"text\":{\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"attrs\":{\"textAlign\":null},\"content\":[{\"text\":\"Oui. 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