Complaints procedure
If you’re not completely happy with our service we’d like to hear about it so we can do something to put it right. We do everything we can to make sure our customers get the best products and service possible. However, sometimes we may not get things right the first time. When that happens, we want you to tell us what went wrong so we can put matters right.The principle assigned to deal with complaints is
Customer Relations
50five (UK) Limited
Unit 3B Broom Business Park
Bridge Way
Chesterfield
Derbyshire, S41 9QG
Tel No: 0800 612 5050
https://www.50five.com
Company Registration No: 04169491
FRN: 673031
How and where to complain
If you are not satisfied with any aspect of our service or products you can tell us about your complaint in the following ways:
The Financial Ombudsman Service
Our aim is to resolve all complaints internally. However, if after receiving our final decision letter, or if eight weeks have passed (this is sometimes referred to as the “eight week rule”), you may have the right to refer your complaint to the Financial Ombudsman Service (FOS). The eight weeks start from the date a complaint is received anywhere in our business. The Financial Ombudsman Service’s contact details are shown below.
Please note: Only complaints relating to the sale of financial services should be referred to FOS.
Financial Ombudsman Service can be contacted in writing:
Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
London
E14 9SR
Tel: 0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk
Further information can be obtained from the Financial Ombudsman Service’s website at www.financial-ombudsman.org.uk.

Customer Complaints
If you are not satisfied with any aspect of our service or products relating to your finance agreement, please tell us about your complaint.
Telephone: 0800 612 5050
Email: customerrelations@50five.co.uk
50five (UK) Limited
Unit 3b Broom Business Park
Bridge Way
Chesterfield
Derbyshire S41 9QG