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Who is Nova?
Nova is 50five’s digital AI agent and acts as an extension of our support department. She is developed based on the knowledge and experience of our employees and is designed to support you quickly and clearly with questions and requests. She works based on carefully curated information from our knowledge base, aligning with our official processes. This ensures that you receive reliable and consistent support.
Nova helps you in an accessible and low-threshold way. At the same time, she remains part of our broader service approach: when additional attention is needed, Nova ensures a smooth handover to our support staff.
Discover how Nova can help you!
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Troubleshooting
Are you experiencing an issue or is something not working as expected? Based on our internal knowledge base and conversations with other customers, Nova provides targeted guidance and helps you find the right solution.
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Explaining processes
Not sure how something works? Nova guides you step by step and provides clear instructions, so you can easily take the right actions yourself.
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Redirecting
If Nova cannot assist you directly, she will automatically create a support ticket for our support department. If you call via the 50five e-mobility app, your details are automatically and correctly included in the ticket. We understand this may feel unfamiliar at first, but it greatly helps us support you as efficiently and effectively as possible.
Why Nova?
Nova is developed to make our service more accessible and efficient. She provides immediate answers, explanations, and practical steps, so you can quickly move forward.
Nova learns from every conversation. The knowledge she gains while helping you is used to better support other customers. By using Nova, you directly contribute to improving her service and expertise.
When you call via the app, Nova immediately has access to your customer data. This ensures that the correct information is automatically added to your support ticket, allowing us to assist you faster and more effectively.
At the same time, personal support always remains available. If your question requires extra attention, Nova ensures it is properly forwarded to our support department. This way, we combine the convenience of fast digital assistance with the quality of personal service.
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Frequently Asked Questions
Are you already a customer with us? If so, you can easily call Nova through our 50five e-mobility app (Apple App Store) (Google Play Store). It is important that you are logged in when doing so. In most cases, Nova can resolve your question immediately. If she is unable to do so, she will automatically create a support ticket for you. Because you are logged in to our app, Nova can instantly link your correct details to the ticket. This means we immediately have all the necessary information to assist you faster and more effectively.
Not a customer yet? Call Nova via +442033180033. In most cases, she can resolve your question immediately. If she is unable to do so, she will automatically create a ticket for you with our colleagues.
Through our 50five e-mobility app, Nova is available 24/7.
Via our phone number, +442033180033, Nova can be reached from 9:00 AM to 5:00 PM.
If Nova is unable to assist you right away, she will automatically create a support ticket for you. If you are a customer and can log in to the 50five e-mobility app (Apple App Store) (Google Play Store), you can view your open tickets by following these steps:
Open the 50five e-mobility app
Open the “Support” tab
Click “My tickets”
Here you can view all your tickets
You will also receive a confirmation email from us.
If you are not yet a customer, Nova will inform you during the call that your ticket has been created.
At 50five, we strive to help you as effectively as possible, whenever you need it. That is why we use Nova: our smart AI agent who supports you directly with information, explanations, and step-by-step guidance. Nova makes our service more accessible and helps us handle your questions faster and more efficiently, while our support staff remain available for personal assistance.
No, using Nova does not cost any extra money.
Nova retrieves her information from our internal knowledge base, which has been built by our support team. This knowledge base contains reliable information about processes, frequently asked questions, and practical solutions. This enables Nova to provide you with clear and consistent answers quickly.
Nova learns from every conversation. The knowledge she gains while helping you is used to continuously improve support for other customers as well. By using Nova, you directly contribute to improving her service and expertise.
Nova can be reached via the app in the following countries:
Netherlands
Belgium (NL-BE & FR-BE)
France
United Kingdom
Germany
Nova can be reached by phone in the following country:
Netherlands
Belgium (NL-BE & FR-BE)
United Kingdom
Nova can use your account details to create a support ticket. This may include your first and last name, email address, phone number, country, address, charge point ID, and card number.
Yes. To maintain the quality of our service, conversations may be recorded for training and quality assurance purposes.
No, at the moment Nova cannot retrieve previously created tickets.
No, at the moment you cannot yet provide feedback about your experience with Nova.
If you are a customer, you can access your ticket via the confirmation email or through the 50five e-mobility app. There you can add additional information.
If you are not a customer, it is not possible to add extra information to your created ticket.